Responsible Gaming
Gaming Should Be Entertainment, Not Income
Online pokies and casino games should be enjoyed as a form of entertainment only. They are games of chance with a built-in house edge, meaning that over time, the odds favour the casino. Never gamble with money you cannot afford to lose, and never view gaming as a way to earn money or solve financial problems.
At Urban Bounty, we're committed to promoting safe and responsible gaming practices. Please read this guide carefully and use the tools and resources available to you.
Age Verification
You must be 18 years of age or older to use our website and play online pokies. In New Zealand, 18 is the legal minimum age for gambling. By accessing Urban Bounty, you confirm that you are of legal age to gamble in your jurisdiction.
If you are under 18, please do not proceed. If you have concerns about a young person's gambling, contact the support organisations listed below.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. Be honest with yourself and watch for these warning signs:
- Chasing losses: Continuing to gamble to try to win back money you've lost
- Hiding gambling: Keeping your gambling secret from friends, family, or partners
- Spending more than intended: Regularly gambling for longer or with more money than planned
- Neglecting responsibilities: Missing work, school, or family commitments because of gambling
- Using gambling to escape: Gambling to cope with stress, anxiety, depression, or other emotions
- Needing to gamble more: Requiring larger bets or longer sessions to feel the same excitement
- Failed attempts to cut back: Wanting to reduce gambling but being unable to stop or cut down
- Financial problems: Borrowing money to gamble or struggling to pay bills due to gambling
- Relationship strain: Arguments with loved ones about your gambling habits
- Lying about gambling: Deceiving others about how much time or money you spend on gaming
If you recognise any of these signs in yourself or someone you know, please reach out for help. Support is available.
Self-Help Tools & Responsible Gaming Features
Urban Bounty and our partner casinos provide tools to help you stay in control:
- Deposit Limits: Set a maximum amount you can deposit within a day, week, or month. Once reached, you cannot deposit further until the period resets.
- Loss Limits: Restrict the maximum amount you can lose during a set period.
- Reality Checks: Receive regular pop-up reminders of how long you've been playing and how much you've spent.
- Session Time Limits: Set a maximum duration for each gaming session. You'll be logged out automatically when the limit is reached.
- Self-Exclusion: Take a complete break from gambling by self-excluding from your account for a period you choose (typically 6 months, 1 year, or longer). During self-exclusion, you cannot access your account or receive promotional communications.
- Account Closure: Permanently close your account if you wish to stop gambling entirely.
We encourage you to use these tools to maintain control and gamble responsibly.
Support & Help Resources for New Zealand
If you're struggling with gambling, help is available. Please reach out to one of these trusted organisations:
New Zealand Support Services
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Gambling Helpline (NZ)
Free, confidential support provided by the New Zealand Department of Internal Affairs
Phone: 0800 664 262 (free call)
Online: www.gamblinghelpline.co.nz
Available 24/7 -
Problem Gambling Foundation
Provides counselling and support for problem gambling in New Zealand
Phone: 0800 322 522
Online: www.pgf.nz -
Samaritans Aotearoa New Zealand
Crisis support and emotional wellbeing
Phone: 1737 (free call, available 24/7)
Online: www.1737.org.nz
International Support Services
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GamCare (United Kingdom)
Free counselling and information for problem gamblers
www.gamcare.org.uk -
GamStop (United Kingdom)
National self-exclusion scheme for online gambling
www.gamstop.co.uk -
Gambling Help Online (Australia)
Free counselling and support services
www.gamblinghelponline.org.au -
Responsible Gambling Council (Canada)
Evidence-based resources and support
www.responsiblegambling.org -
National Council on Problem Gambling (United States)
Free helpline and resources
www.ncpgambling.org
All support services listed above are confidential and free to access.
If You Need Help, Reach Out Today
Seeking help for problem gambling is a sign of strength, not weakness. If you or someone you know is struggling with gambling, please don't hesitate to contact one of the support organisations listed above. They are staffed by trained professionals who understand problem gambling and can provide confidential, non-judgmental support.
Remember: It's never too late to ask for help. Support is available 24/7.